Frequently Asked Questions
Pam Car Service
FAQS
PAM CAR SERVICE
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Our Key Strengths
- Reliable, on-time service guaranteed
- Brand new fleet (kept clean and smoke-free)
- Highly trained, professional, suited chauffeurs
- Elegant transportation at a very competitive price.
- Easy online reservation and 24/7 support.
Ready to give it a try?
What type of transportation services do you offer?
Pam Car Service provides professional, luxury black-car transportation in Naples, Marco Island, Ave Maria, Bonita Springs, Fort Myers, and surrounding areas. We serve airport transfers, corporate travel, weddings, cruise ports, special events, and private rides.
Which airports do you service?
We proudly provide transportation to and from:
Southwest Florida International Airport (RSW)
Punta Gorda Airport (PGD)
Miami International Airport (MIA)
Fort Lauderdale (FLL)
Tampa International Airport (TPA)
Naples Airport (APF)
Private jet terminals (FBOs)
How do I make a reservation?
You can book online, call us, or send a text message. For special events or group bookings, we recommend booking in advance.
What is your cancellation policy?
We understand that plans change. Our policy is simple and clear:
100% refund for cancellations 48 hours before pickup time
50% refund if cancelled 24 hours before pickup
25% refund if cancelled 12 hours before pickup
No refund and no-show will be charged in full after 30 minutes of waiting
Do you charge waiting time?
Yes. We offer 15 minutes of complimentary waiting time.
After 15 minutes, a fee of $5 per minute will be applied.
Do you provide car seats or boosters for children?
Yes, we offer child seats and booster seats upon request.
Please request in advance to guarantee availability.
What forms of payment do you accept?
We accept major credit and debit cards, Zelle, Cash App, and cash.
How will I find my driver at the airport?
Your driver will contact you before arrival and provide detailed instructions.
Meet & Greet service is available upon request.
Are your drivers licensed and insured?
Absolutely — all our drivers are professionally trained, background-checked, and carry full commercial insurance. Safety is our highest priority.
Do you offer corporate or recurring accounts?
Yes, we provide business accounts, corporate billing, and discounts for recurring travel. Please contact us for more details.
Can you accommodate large groups or private events?
Yes — we have multiple vehicles available for weddings, family gatherings, and corporate events. Please book ahead.
Why choose Pam Car Service?
Because we treat every customer with respect, courtesy, and Haitian-American warmth. We believe in reliability, honesty, and premium service that make every ride safe and stress-free. When you ride with us, you ride with family.
